Pre-startStep 01
Contract & Scope Agreement
Master services agreement is signed, scope of care modules is confirmed, and primary contacts are established on both sides.
Vantus Care
Care Onboarding
From signed contract to operational baseline—what happens before your first billing cycle.
Care signal board
Three promises that stay visible on every Care page.
Client-owned by default
No hardware subscriptions, no hidden equipment financing, no ownership confusion later.
Documented handoff
Tooling, runbooks, and configuration work are structured so your team can retain control.
Evidence every cycle
Monthly artifacts are written for audits, executive review, and calm change control.
Onboarding
Onboarding moves from signed contract to operational baseline before your first full billing cycle. The goal is to have a documented, auditable starting state—not just "agents installed."
Week 1Step 02
Environment Baseline
We audit the current state of the in-scope environment: assets, access, configurations, and existing tooling. This baseline informs the remediation backlog.
Week 1–2Step 03
Access Governance Setup
Dedicated Vantus service accounts are created with least-privilege access. No shared admin credentials. Access is scoped to what is needed for the contracted modules.
Week 2Step 04
Tooling & Agent Deployment
Required agents and monitoring tooling are deployed and configured. All tooling is installed in client-owned accounts—not hosted in Vantus infrastructure.
Week 2–3Step 05
Documentation Handoff Structure
A documentation repository is established and handed to the client from the start. Runbooks, escalation contacts, change logs, and access records are structured and delivered, not accumulated.
Week 3–4Step 06
First Reporting Cycle
The first monthly report is drafted and reviewed with the client. Review covers baseline posture, open backlog items, and the agreed cadence going forward.
Non-standard environments
Environments with complex configurations (MSP transitions, multi-site, legacy systems) may require a scoped pre-onboarding engagement. This is quoted separately and scoped during discovery.
Vantus Care
Ready to talk about your environment?
We start with a fit assessment, then shape the care cadence around what your team actually needs—not around a template.
No hardware subscriptionsClient-owned outputsDocumented cadence