Urgent incident
System down, suspected breach, or outage risk. Use the emergency line first.
Support
Support center for real incidents and real decisions
No script-reading handoff maze. If you have an incident, request, or billing question, we route it to the person who can resolve it.
Pick the fastest route
Engineering request
Architecture review, implementation request, environment, or deployment support.
Billing and admin
Questions about invoices, billing traces, or administrative account details.
Escalation
If resolution quality or timing misses expectations, escalate directly.
Urgent Incident
System down? Data breach? Call the emergency line immediately.
Call 1-800-VANTUS-1Engineering Request
Need an environment change, architecture review, or production support?
Email engineeringBilling & Admin
Questions about billing, invoice details, or account routing.
Email financeSLA & expectations
Response targets are visible, not hidden in contract fog
- Sev 1 (Critical)15 Minutes
- Sev 2 (High)2 Hours
- Sev 3 (Normal)1 Business Day
Escalation path
If resolution speed or quality misses expectations, escalate directly to engineering leadership.
engineering-lead@vantus.systems