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Support Center

We don't use L1 support scripts. When you call, you talk to an engineer who can actually fix the problem.

Response< 15m

Urgent Incident

System down? Data breach? Call the emergency line immediately.

Call 1-800-VANTUS-1

Engineering Request

Need a new environment? Architecture review? Submit a ticket.

Open Ticket

Billing & Admin

Questions about your retainer or AWS pass-through invoice?

Email Finance

SLA & Expectations

Response Times

  • Sev 1 (Critical)15 Minutes
  • Sev 2 (High)2 Hours
  • Sev 3 (Normal)1 Business Day

Escalation Path

If you are not satisfied with the resolution or speed, you have a direct line to leadership.

Head of Engineering
engineering-lead@vantus.systems