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Support

Support center for real incidents and real decisions

No script-reading handoff maze. If you have an incident, request, or billing question, we route it to the person who can resolve it.

Call emergency lineEmail engineering

Pick the fastest route

Urgent incident

System down, suspected breach, or outage risk. Use the emergency line first.

Engineering request

Architecture review, implementation request, environment, or deployment support.

Billing and admin

Questions about invoices, billing traces, or administrative account details.

Escalation

If resolution quality or timing misses expectations, escalate directly.

Urgent Incident

System down? Data breach? Call the emergency line immediately.

Call 1-800-VANTUS-1

Engineering Request

Need an environment change, architecture review, or production support?

Email engineering

Billing & Admin

Questions about billing, invoice details, or account routing.

Email finance

SLA & expectations

Response targets are visible, not hidden in contract fog

  • Sev 1 (Critical)15 Minutes
  • Sev 2 (High)2 Hours
  • Sev 3 (Normal)1 Business Day

Escalation path

If resolution speed or quality misses expectations, escalate directly to engineering leadership.

engineering-lead@vantus.systems