Areas We Serve
Remote-first engineering for global infrastructure. On-site presence where physics demands it.
🌐Primary Model:Remote-First
📍On-Site:Strategic Metros
🕒Timezones:UTC-8 to UTC+1
The Operational Model
We believe that 99% of infrastructure work should be done remotely via secure, auditable channels. The remaining 1% is critical and requires boots on the ground.
We do not run a "truck roll" shop for printer jams. We deploy senior engineers for rack-and-stack, physical security audits, and disaster recovery.
| Mode | Scope of Work | Trigger Criteria |
|---|---|---|
| Remote (Primary) | Architecture, Cloud, Identity, Security, Monitoring | Default for 99% of operations. |
| On-Site (Scheduled) | Rack-and-stack, Cabling, Hardware Refresh | Planned projects requiring physical handling. |
| On-Site (Emergency) | Forensics, Hardware Failure, ISP Cut | Complete loss of remote connectivity. |
Engineering Coverage (Timezones)
We structure our shifts to ensure overlapping coverage for US and European business hours.
Americas (Pacific)
09:00 - 17:00 PST
Core Engineering
Americas (Eastern)
09:00 - 17:00 EST
Core Engineering
EMEA (London)
09:00 - 17:00 GMT
Support & Triage
On-Site Deployment Criteria
We dispatch engineers physically only when digital access is impossible or unsafe.
✅ We Go On-Site For:
- ✓ Initial datacenter/rack build-outs
- ✓ Physical security audits (badge readers, cameras)
- ✓ Disaster Recovery (fire/flood response)
- ✓ Air-gapped backup retrieval
- ✓ Secure hardware destruction/decommissioning
❌ We Do Not Go On-Site For:
- × Printer toner replacement
- × Desktop peripheral setup (mice, keyboards)
- × Basic software installation (done remotely)
- × "Checking why the WiFi is slow" (we monitor this remotely)
Active Service Regions
While we manage cloud resources globally, we maintain physical dispatch readiness in these hubs.